Love / hate computers!!

[Randy]

Just spent 2 hours on the phone trying to get my wifi modem working with computer and devices. Talk to two xfinity helpers in another country for a hour and 45 min. They finely connected me to someone here that resolved the issue in 15 min. The words training come to mind!!!!!

[Arthur C.]

They sure don't make any friends by outsourcing to India and Pakistan.

[rjrsky]

Just spent 2 hours on the phone trying to get my wifi modem working with computer and devices. Talk to two xfinity helpers in another country for a hour and 45 min. They finely connected me to someone here that resolved the issue in 15 min. The words training come to mind!!!!!

In a word, switch. I worked in IT (business intel) before retired. I now work part time in a church. We have xfinity. I had a similar experience that you describe. And, mine was just to reset our password. Finally, someone in South Africa helped.

At home, I have att. Was fast dsl. now, uverse with fiber optic to the house from the street. So far, it is great.

[Brian T]

Phone your local high school. Might have to go as high as the 10th grade for a capable nerd.

[Soggy]

phone your local high school. Might have to go as high as the 10th grade for a capable nerd.

lol.........RV..... ^^^^

[joepaulbutler]

Do you just love it.

[Brian T]

While it was sort of meant as a joke, there's some truth in it. High school secretaries know _everything_, right? She even knows me.
So I phoned her, said I'd pay $20 for 30 minute chunks. She said that she had just the kid.

Took him about 20 minutes after school one day then he rattled off a list of checks and monitorings that he had done.
Finished by saying that my modem thingie was just about hooped and as old as T. rex = get a new one. Gave him $20 and away he went.
Got a brand new Wifi one installed by the company and tested (free, no less). So far, so good.

PS: I wrote the kid's name and number on the wall. I should call him about posting pictures.

[OliversDad]

My local phone/computer service is with Frontier, used to be Verizon. I have their computer package which includes tech service. It always follows the same procedure. First, I get the customer service operator, then the first line of tech service who asks a bunch of cursory questions that tells him he can't fix it. Then, I get 'He Who Fixes Everything'. Some of those guys are very good.

[Nomad]

BTDT. Had some really bad tech support for WiFi extender I bought. Finally I just pitched it. Never bought another thing from that company.

[Paul_Guraedy]

I agree with Robson Valley. A friend told me I was very lucky to have sons that are into computers, one is IT and the other a Software Engineer. I told him that was true. But, if he had computer problems help is always nearby. Call the nearest nearby home with a teenager. That's all you need.

[DiLeon]

My son is an IT for a big company....if it wasn't for him....I would not have all these new computer gadgets......in fact I doubt I would have a computer.