Anyone hear of Dockyard tools closing up shop?
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Re: Dockyard tools
The operation was a definite mystery...there was a thread on this several years ago. I had an issue with a tool that had a burr when I bought it new. Got it from Mountain Woodcarvers, and Skyler gave me their address in Florissant, CO, to see if I could get it resolved directly from them. Long story short, I wrote a letter and never received a response--there wasn\\\'t even a phone number listed so I could get in touch in person.
Pretty poor customer service to sell tools and then not stand behind them. Skyler at MWC ended up taking the burr off of the small gouge, but I am not sure what I would have done if I had purchased from a larger retailer.
Their tools are good, but as a person in the service business, your product or service is only as good as the company behind it. From what I see, they rely upon their retailers to take care of any issues, and that is just not right.Last edited by tbox61; 04-28-2015, 02:54 PM.
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Re: Dockyard tools
I went surfing around and MDI Woodcarving said Dockyard had quit but gave no reason ..........
http://www.mdiwoodcarvers.com/ProductDetails.aspx?categoryID=121&productID=68
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Re: Dockyard tools
Originally posted by Nancy-G View PostI went surfing around and MDI Woodcarving said Dockyard had quit but gave no reason ..........
http://www.mdiwoodcarvers.com/ProductDetails.aspx?categoryID=121&productID=68
http://www.mdiwoodcarvers.com/Produc...1&productID=68
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Re: Dockyard tools
Originally posted by Robson Valley View PostSmells like far too many things to do and nowhere near enough people to do everything. Who else might be making the equivalents?
http://www.leevalley.com/en/Wood/pag...at=1,130,43332
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